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LeoVega fined for self-exclusion failings

LeoVegas is a Swedish gaming company and provider of online casino and sports betting services that includes table games, video slots, progressive jackpots, video poker and live betting to a different range of markets.

Founded in 2011 is one of the most reputable companies of online gaming. However not even the fact that they are massive and have years of experience save them from the strict rules around the gaming industry that year after year become more and more severe in order to protect players.

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£600,000 fine

LeoVegas has been found guilty and fined for the amount of £600,000 for misleading advertising and the way that it handled customers who had self-excluded.

After the Gambling Commission found that LeoVegas sent marketing material to nearly two thousand people who had previously self-excluded.

Adding to that they also found that they failed to return funds to 11,205 customers when they chose to self-exclude and close their account.

The Gambling Commission said that LeoVegas allowed 413 previously self-excluded customers to gamble without speaking to them first or applying a 24-hour cooling off period.

It was also responsible for 41 misleading adverts.

LeoVegas will pay a £600,000 penalty, will divest itself of any funds received as a result of the failings and will pay the commission’s costs.

Self-exclusion is a voluntary exclusion from gambling venues and businesses are legally required to respect valid self-exclusion requests

Gambling Commission

The Commission’s stated aims are “to keep crime out of gambling, to ensure that gambling is conducted fairly and openly, and to protect children and vulnerable people”.

The Commission released a new 2018/19 business plan with the goals of improving industry standards, consumer protections and to further public protection from gambling related harm

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In February 2018 the sports betting site William Hill got a fine of £6.2 million for not protecting players after a series of systematic failures to prevent money laundering.

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